QUALITY POLICY

Tarım Kredi Teknoloji, within the framework of an environment-friendly approach that attaches importance to occupational health and safety; Our quality policy in accordance with ISO 9001: 2015 standard with the support of senior management, in line with legal requirements, with the aim of being a pioneer and leadership in the sector by investing in human resources and technology;
Continuous improvement of management systems with the participation of all employees,
Ensuring the continuity of the services it provides within the framework of confidentiality, integrity and accessibility principles,
Coordinated realization and operation of the service management system,
Increasing customer satisfaction with the services it offers, the awareness of our experience and the timely and accurate realization of the most appropriate technologies for the conditions of the day,
Ensuring being a reliable company with an understanding that meets the needs and expectations of the customer at the highest level,
Fulfilling the applicable conditions and ensuring an effective decision-making mechanism with employees and suppliers,
Increasing excellence in service,
Working towards becoming one of Turkey's leading IT companies,
Making a difference with our employees who produce solutions, embrace their work, share their knowledge, know and participate in teamwork, and constantly improve themselves,
Increasing customer and employee satisfaction by investing in technology and achieving targeted results,
Keeping the image and reputation of the institution at the highest level by adopting the awareness of education, sports, culture and humanitarian aid by acting with the awareness of social responsibility,
Ensuring maximum communication and efficiency with a system approach in process and management,
Measuring the targeted results, effectiveness and efficiency in all our business processes,
As management, we are committed to ensuring the continuity of the quality management system.
 
BUSINESS CONTINUITY POLICY

Tarım Kredi Teknoloji, our business continuity policy in line with the ISO 22301 standard, with the support of senior management, in line with the legal requirements, with the aim of being a pioneer and leadership in the sector by investing in human resources and technology within the framework of an understanding that is sensitive to the environment and attaches importance to occupational health and safety;
In events that are beyond his control, such as a disaster or any emergency; To ensure the safety of life by keeping and improving the trainings, business continuity plans constantly, and then not to be affected by all the services and activities it provides or to be affected in the least way foreseen within the framework of the previous studies,
Conducting drills, taking into account our legal obligations, policies and customer expectations, to ensure that our plans work in emergencies,
With the lessons to be learned from the events and the analyzes to be made, we will be more ready for the next event and reduce our service interruption even more than the previous one,
To protect the corporate reputation, to carry out the necessary work towards a pioneering company in the sector and more trusted by its customers,
As management, we are committed to ensuring the continuity of the business continuity management system.

 
INFORMATION SECURITY POLICY

Tarım Kredi Teknoloji, investing in human resources and technology within the framework of an understanding that is environmentally friendly, giving importance to occupational health and safety, with the goal of being a pioneer and leadership in the sector, in line with legal conditions, with the support of senior management, our information security policy in accordance with ISO 27001: 2017 standard;
Continually protecting and improving its information and information systems by adhering to the principles of confidentiality, integrity and accessibility,
Fulfilling the requirements of the ISO 27001 standard,
Compliance with all legal regulations related to information security
Identifying risks to information and access to information assets and systematically managing risks,
To determine in advance the risks of damages that may arise from the loss of information belonging to him and to take countermeasures,
Increasing their awareness continuously by providing trainings to their employees,
Providing the necessary physical environment for the protection of information and systems,
As management, we are committed to ensuring the continuity of the information security management system.

INFORMATION TECHNOLOGIES SERVICE MANAGEMENT POLICY

TK Teknoloji is aware of the importance and criticality of the technological services it offers, and operates and manages these services in accordance with the globally accepted ISO 20000 Service Management System standard, taking into account legal requirements and subsidiary expectations.
TK Technology Inc. Service Management System is operated to achieve the following objectives;
Ensuring that the services undertaken through service contracts meet subsidiary expectations and ensure subsidiary satisfaction,
Detection, analysis, reporting of possible gaps and / or deficiencies by assuring service quality with service level agreements and determining and implementing the necessary measures to correct them,
Ensuring IT service continuity, identifying and reducing risks associated with continuity,
Increasing the efficiency of service management and support processes by creating a formal framework for improving existing and developing services,
TK Technology Inc. Efficient use of Service Management functions and resources, determination of Service Management responsibilities,
Ensuring compliance with TK Teknoloji Inc's information security management system and business continuity management system policies,
About the importance of Service Management TK Teknoloji Inc. raising awareness, training and motivation of personnel,
Ensuring accurate and efficient distribution of IT Costs to subsidiaries,
Ensuring service management adaptation according to changing technologies.
In order to achieve these goals, TK Teknoloji Inc. operates the Service Management System by considering the following elements;
Problem and request notifications from service recipients are recorded, categorized, prioritized, escalated to the relevant team if necessary, resolved and reopened if the service recipient does not find the solution appropriate.
Service Management risks are identified, evaluated and brought under control with appropriate methods.
Required resources for effective Service Management are guaranteed to be available and available.
The Service Catalog Management process is operated to ensure that the services offered are up-to-date, accessible and easily understandable.
With Configuration Management, Critical Service components are recorded and their changes are carried out in a controlled manner with the relevant processes.
Feedback from the subsidiaries to whom service is provided is taken into account in order to improve our services and processes.
The contributions of the suppliers that affect the service delivery are guaranteed by an effective Supplier Management process.
The capacities of human, technical, information and financial resources regarding the services provided are planned and managed to meet subsidiary demands.
All interventions to services and service components are recorded and controlled through the Change Management process. All interruptions and negative effects that may occur in interventions are avoided.
In order to ensure compliance with the promised service levels, incidents and problems from subsidiaries and suppliers are resolved effectively and quickly with the help of relevant processes.
In order to ensure that the services offered are always accessible and usable, the Accessibility Management process and the necessary design, monitoring and control activities are carried out.
With the support of the top management, the measurement criteria of all processes in the Service Management System are determined and continuous measurement is ensured. Measurement results are reported to the senior management and the results are evaluated, improvement points are determined and necessary actions are taken.
TK Technology Inc. identifies, records and evaluates continuous improvement opportunities in the Service Management System.
TK Teknoloji Inc. carries out the planning, implementation, systematic control and development of technological equipment and products in accordance with national and/or international standards in order to meet the applicable requirements of the requested Service Management System standards.
Identifying and implementing methods as management to control the approval and implementation of emergency changes to IT services,
As the management, we are committed to ensuring the continuity of the information technology management system.
 
ENVIRONMENTAL POLICY

Tarım Kredi Teknoloji, investing in human resources and technology within the framework of an understanding that is sensitive to the environment and attaches importance to occupational health and safety, with the aim of being a pioneer and leadership in the sector, in line with legal conditions, with the support of senior management and in accordance with ISO 14001: 2015 standard;
Ensuring the protection of the environment by minimizing the internal and external factors affecting environmental pollution,
Using resources effectively and rationally,
Application of recycling technology,
Organizing environmental training and awareness activities inside and outside the company, supporting such activities,
Ensuring continuous improvement and development,
Fulfilling its obligations arising from existing laws,
Fulfilling compliance obligations,
Continuous improvement of the environmental management system in order to increase environmental performance,
Adopting and fulfilling the requirements of the environmental management system in order to systematically and regularly provide environmental awareness in all fields of activity,
As management, we are committed to ensuring the continuity of the environmental management system.

OCCUPATIONAL HEALTH AND SAFETY POLICY

Tarım Kredi Teknoloji, investing in human resources and technology within the framework of an understanding that is sensitive to the environment, giving importance to occupational health and safety, with the aim of being a pioneer and leadership in the sector, in line with legal conditions, with the support of senior management, our occupational health and safety policy in accordance with ISO 45001: 2018 standard;
Having the necessary tools and equipments in order to ensure the occupational health and safety of its employees,
Monitoring and controlling the compliance of the employees with the rules regarding occupational health and safety in their work,
Complying with all applicable national and international Occupational Health and Safety legislation (laws, statutes and regulations) and specifications,
Implementing and maintaining the Occupational Health and Safety Management System in all our activities and ensuring that it is announced to all employees,
Efforts are made to prevent the possibility of an accident at the source during the activities, to minimize the accidents and to prevent the occurrence of occupational diseases,
Ensuring the permanence, protection and continuity of the established system and the measures taken,
In order to ensure that the system is implemented adequately and effectively, performance measurement with internal audits and review by senior management,
In line with our policy, providing all necessary trainings to achieve our goals with our employees, providing a suitable working environment and supporting this with technology,
Acting with the idea of : “No job is so urgent and important that it endanger the life and health of workers.”
 As management, we are committed to ensuring the continuity of the occupational health and safety management system.

CUSTOMER SATISFACTION POLICY

Tarım Kredi Teknoloji, investing in human resources and technology within the framework of an understanding that is sensitive to the environment, giving importance to occupational health and safety, with the aim of being a pioneer and leadership in the sector, in line with legal conditions, with the support of senior management and in accordance with ISO 10002: 2018 standard, our customer satisfaction policy;
Handling the requests and complaints received with a customer-oriented approach as soon as possible and within the framework of the principle of confidentiality, in a transparent, understandable, objective, effective and efficient manner,
Carrying out the necessary corrective and remedial actions so that the same complaint does not occur again,
Ensuring 100% customer satisfaction by providing service to our customers with the most accurate methods and “0” errors,
Continuing our services with an empathetic approach by putting ourselves in the customer's shoes,
Bringing innovative solutions to customer needs by closely following the technology,
Ensuring the fastest reaction time in the services offered to our customers,
Implementing and maintaining the Customer Satisfaction Management System in all our activities and ensuring that it is announced to all employees,
Ensuring the permanence, protection and continuity of the established system and the measures taken,
In order to ensure that the system is implemented adequately and effectively, performance measurement with internal audits and review by senior management,
In line with our policy, to provide all necessary trainings to achieve our goals with our employees, to provide a suitable working environment and to support this with technology,
As the management, we are committed to ensuring the continuity of the customer satisfaction management system.